Hardware Sales Supervisor - Pasadena

About the role

Ganahl Lumber is looking for a Hardware Supervisor to join our team in our Pasadena location. This position is fast-paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Supports the sales team and solves problems for customers
• Works well with the team to accomplish common goals
• Delivers high-quality service in every customer interaction
• Researches sales history
• Writes tickets and credit memos
• Writes and communicates effectively, both verbally and in writing
• Manages time and prioritizes tasks effectively

Requirements

• Bachelor’s degree or equivalent experience preferred
• 1-2 years of experience supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delivering above and beyond customer service
• Familiarity with a CRM system

Qualifications

The ideal candidate has:

• Positive attitude
• Proficient with Accuterm, scheduling, ticket writing, credit memo, and some Word and Excel
• Well versed on cash register
• Product knowledge in multiple categories is a plus
• Great communication skills both verbal and written

Skills

• Excellent attendance

Benefits

Not specified

Pay

Not specified

Schedule

Not specified