Hardware Product Quality Engineer

Key Responsibilities

• Lead Hardware Product Quality Escalation for the Operations team, independently driving root cause analysis and corrective actions for field returns and manufacturing quality issues.
• Monitor, analyze, and report on quality metrics, identifying trends and driving measurable improvements, including the development of new measures and metrics as needed.
• Lead cross-functional meetings to monitor field quality and reliability, collaborating with Technical Operations, Component Engineering, and Sustaining Engineering to resolve failure modes attributed to supplier, manufacturing, or design deficiencies.
• Represent Product Quality Engineering in projects of significant scope requiring multi-functional participation with global impact, potentially affecting company-wide policy changes.
• Support Purge/MCO/ECO, Deviation, and Manufacturing Hold activities, ensuring completeness and accuracy prior to submission and approval.
• Support commodity teams as required to address quality concerns and drive resolution.
• Participate in Product Quality Engineer critical initiatives to ensure consistency and standardization within the organization.

Requirements

• Bachelor's degree in engineering or equivalent.
• 5+ years of work-related experience in hardware quality engineering or a closely related field.
• Familiarity and understanding of Printed Circuit Board Assembly (PCBA) processes, including surface mount assembly and general electronic soldering operations.
• Knowledge of system box build and configuration processes.
• General knowledge of IPC specifications (e.g., IPC-A-610) and industry circuit board standards.
• Experience working with Contract Manufacturing.
• Familiarity with Electronics Manufacturing and Quality Systems.
• Knowledge of Microsoft Office products required; knowledge of Agile is a plus.