Hardware Operator, Data Center Operations

About Us

We exist to make humanity more free. Technology has historically given people more time for the things they want to do, instead of things they have to do. Powerful AI will be the biggest lever for human choice we've ever built—but only if models are aligned with what humanity actually wants. We're singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them—with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI.

About the Data Center Operations Team

Examples of key problems the team is working on:

• Operate at the scale of a nation, not a building. Accelerating toward 10s to 100s of GWs by the end of the decade—more than the entire electricity consumption of many countries.
• Fly the plane while it's being built. Running flawless operations inside a live construction zone, adapting in real time and turning the pace of build-out into our advantage.
• Write the playbook, don't inherit it. Build systems from scratch, leaving your fingerprints on how the whole company runs. As we scale 100x, you'll set the standards, shape the operating model, and grow the team by the thousands.

Responsibilities

• Install, deploy, and configure server and network hardware, and replace parts while keeping asset records accurate.
• Work rotating shifts or on-call to meet 24/7 SLAs, prioritizing and resolving tickets to keep system reliability high.
• Assist network troubleshooting through cabling diagnosis and replacement, and support escalations from lower-tier technicians.
• Act as first responder on-site for incidents, drawing on data center engineering and infrastructure SMEs for support.
• Provide on-site support across initiatives, and maintain strong working relationships with customers, partner teams, and vendors.

Requirements

The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.

• Experience deploying and supporting server and network hardware in a live data center at scale.
• Deep troubleshooting skills for server hardware: POST, BIOS, PXE, IPMI, BMC, and component-level repair.
• Knowledge of network protocols (TCP/IP, Ethernet) and hardware (switches, routers, copper and fiber) to diagnose physical-layer faults.
• Fluency in Linux and ability to resolve tickets efficiently against 24/7 SLAs.
• Willingness to take on-call and shift work, and to support and lift up technicians below you.

• Bonus: Hyperscale or high-density AI infrastructure, GPU server fleets, scripting (Python, Bash), structured cabling.

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• Total compensation may also include equity in the form of stock options.

Pay

Compensation range: $140K - $200K.