Hardware Maintenance and Operations Analyst – Automatic Vehicle Location, Emerging Talent Intern (Fall)

Description

Overview Of Department: The Fleet Technologies Group leads innovative projects enhancing operations, customer communications, and depot operations. They have deployed Bus Hardware Subsystems (BHS) across all MTA buses to support the Automatic Vehicle Location (AVL) system.

Responsibilities

• BHS Repair Review – Assess daily automated reports covering roughly 300 flagged units to identify buses needing maintenance.
• Non-Automated Data Aggregation – Gather supplemental data from Road Operations, SPEAR database, depot communications, and other channels to identify other failed units.
• Daily Priority List Preparation – Consolidate data to compile a prioritized and well-organized list for vendor maintenance visits.
• Repair Reconciliation – Compare and track vendor work reports against the prior day’s list.
• Edge Case Coordination – Identify, schedule, and verify special repair cases (e.g., antenna replacements) with vendors and depots.
• BHS Unit/SIM Tracking – Maintain an up-to-date database mapping BHS units and SIM cards to specific buses.
• SIM Card Operations – Assist with replacement, activation, and deactivation of SIM cards, typically for New Buses.
• RAMS Reporting – Prepare monthly and quarterly Reliability / Availability / Maintainability (RAMS) reports to evaluate system performance and vendor compliance with contracted Service level Agreements (SLAs).

Projects

• BHS Repair Priority List – Develop and dispatch a daily report identifying “ghost” buses—vehicles whose Bus Hardware Subsystems (BHS) are wholly or partly non-reporting. Reconcile the vendor’s post-repair data with vendor work reports.
• SIM Card & Unit Tracking – Update and manage the BHS/SIM card tracking database to ensure accurate records of which units and SIM cards are installed in each bus.
• Availability & Compliance Reporting – Use daily fleet data to update the Reliability / Availability / Maintainability (RAMS) database. Prepare quarterly reports on system availability, failure rates, and vendor compliance with Service Level Agreements (SLAs).

Required Qualifications

• Proficiency in Microsoft Office Suite.
• Organizational, analytical, and communication skills.
• Able to work well under pressure and prioritize tasks effectively.
• A keen eye for detail and ability to work independently while being an active team player.

Required Education

• Matured in a graduate program in good standing with at least 2.8 GPA.
• Major(s) Preferred: Data Science, Operations Research, or related field.