Hardware Logistics Manager

About the role

The Hardware Logistics Manager is a leadership position within VaxCare's Customer Care Group. This role directly manages the Hardware Logistics Team, overseeing the entire hardware logistics process, including inventory management, order processing, fulfillment, return management, and team performance.

Responsibilities

• Oversee the hub inventory process, including forecasting, monitoring inventory levels, tracking hub locations, and maintaining accurate inventory records in Salesforce.

• Manage the receiving and processing of Hub requests, including ordering hubs from inventory, setting up and testing hubs, monitoring shipments, and ensuring timely and functional deliveries.

• Manage the hub return process to ensure timely returns and consistent application of charges for late or non-delivered hubs.

• Lead and guide the Hardware Agents team by setting clear expectations, providing direction, developing product knowledge, and fostering a positive work environment.

• Act as the hardware subject matter expert and build VaxCare’s Hardware organization, including building a team of skilled professionals, identifying required resources, and creating a high-performing and engaged team.

• Grow and develop team members by identifying strengths and areas for improvement, providing feedback and coaching, and creating opportunities for learning and skill development.

• Manage team member performance by setting performance goals, conducting regular evaluations, providing constructive feedback, and addressing performance issues or concerns.

• Effectively allocate resources, such as budget, time, queues, and manpower, to ensure work is evenly distributed, completed efficiently, and goals are met.

• Collaborate with other departments to ensure partner needs are met and all parts of the partner experience are cohesive.

Requirements

• Prior logistics experience and technology-related customer support.

• A strong history of managing teams that meet performance targets in complex and challenging situations.

• Experience managing a team and/or team’s queue is a requirement.

Qualifications

• Proven history of using data to drive and prove results.

• Demonstrated leadership success on a project or team with or without the leadership title.

• Comfortable allowing people to find their own path to achieving their goals yet not afraid to step in and provide guidance when needed.

• Results-driven and execution-oriented personality, ready to step in and make things happen.