Hardware Installation Engineer - N/NE - Field/Travel

About the role

Sustainably, we aim to pioneer breakthroughs in healthcare, fostering a global community that values diversity and individuality. Applicants can reside anywhere within the continental US as long as they are within 1 hour of a major airport.

Responsibilities

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customers' needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
• Install and upgrade. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer's equipment operates properly.
• Demonstrate to customers equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Maintain parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Requirements

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred.
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Close to airport Basic networking skills in order to integrate the machine onto the customer server.
• Knowledge and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

Qualifications

• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Ability to travel for 10 days and then have 4 days off throughout the year.
• Overtime and Shift Differential provided.

Skills

• RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

Pay

The Base Pay Range For This Position Is $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Company Vehicle Provided

Company vehicle provided.

Equal Employment Opportunity Statement

We are an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV.