Hardware Installation Engineer - N/NE - Field/Travel

About the role

Sustainably, we pioneer breakthroughs in healthcare for everyone. Our inspiring and caring environment celebrates diversity and individuality, fostering professional and personal growth.

Responsibilities

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interpret customers’ needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• Install and upgrade, including support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Maintain parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Qualifications

• A high school diploma or equivalent and 2-4 years related experience, or an Associates or bachelor’s degree in related program preferred.
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Close to airport.
• Basic networking skills in order to integrate the machine onto the customer server.
• Knowledge and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

Skills

• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

Pay

The Base Pay Range For This Position Is $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Overtime and Shift Diff provided.

Company Vehicle Provided

Many Varian clients require Varian employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during employment in this position. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license or passport). Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings.