Hardware Asset Technician

About the role

Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We are proud to be a military and veteran friendly employer.

Responsibilities

• Maintain accurate records of all assigned hardware assets throughout their lifecycle; track asset ownership, location, status, warranty information, and deployment history.
• Manage kiosk key inventories, assignments, replacements, and tracking records.
• Utilize asset management systems, spreadsheets, ServiceNow, and administrative tools to maintain asset accuracy.
• Identify missing, damaged, expired, or obsolete assets and coordinate corrective actions.
• Assist with the development and improvement of asset tracking procedures and standards.
• Prepare, configure, image, and test equipment prior to deployment; support workstation, kiosk, printer, payment device, and peripheral setup activities.
• Perform software loading, operating system imaging, and device configuration procedures.
• Validate hardware functionality prior to shipment.
• Assist with remote configuration and deployment activities.
• Support Trinity PC imaging, configuration, and handoff processes.
• Coordinate deployment readiness for customer installations, refresh initiatives, and project rollouts.
• Diagnose and repair supported hardware components when feasible; refurbish returned equipment for redeployment.
• Replace defective components and perform preventative maintenance activities.
• Test repaired equipment to ensure full operational readiness.
• Coordinate manufacturer warranty claims and repair services.
• Maintain refurbishment inventory and repair tracking documentation.
• Recommend replacement of assets when repair is no longer cost effective.
• Coordinate incoming and outgoing shipments of hardware assets; prepare equipment for shipment using established packaging and shipping procedures.
• Work with freight vendors, shipping carriers, warehouses, and receiving locations to ensure successful delivery.
• Maintain shipping records and chain of custody documentation.
• Track deployment schedules and shipment milestones.
• Assist with large-scale equipment rollouts and project deployments.
• Coordinate equipment returns, replacements, and recovery efforts.
• Coordinate warranty repair and replacement activities across multiple manufacturers and vendors; track warranty coverage and service eligibility for supported assets.
• Work with vendors to facilitate repairs, replacements, and equipment returns.
• Maintain documentation related to warranty claims and service activities.
• Assist with vendor accountability and quality assurance efforts.
• Escalate unresolved warranty concerns to management when necessary.
• Provide support across IT Operations and Warehouse; assist Warehouse operational team during planned and unplanned staffing shortages.
• Support project teams during large deployments and equipment rollouts.
• Coordinate work activities with warehouse personnel, technicians; assist with workload balancing and resource allocation during peak operational periods.
• Participate in cross-training efforts to improve organizational resiliency.
• Serve as a technical resource for hardware-related inquiries; troubleshoot equipment issues prior to escalation.
• Coordinate replacement and repair activities to minimize operational downtime.
• Participate in incident recovery efforts involving hardware failures or deployment challenges.

Requirements

• Experience supporting computer hardware, peripherals, kiosks, payment systems, printers, or related technology.
• Experience with inventory management, shipping, receiving, and asset tracking.
• Knowledge of Windows operating systems, hardware imaging, and device configuration.
• Strong documentation and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to travel when required.
• Ability to lift and move computer equipment, printers, and related hardware.