Hardside Sales

About the role

Provide direct customer service and support by selling merchandise on the sales floor and assisting in customer carry-outs, stocking and restocking of merchandise. This position specializes in the areas of automotive, electrical, plumbing, housewares, power equipment, and agriculture—anything non-clothing related.

Responsibilities

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Assist in receiving and displaying merchandise in accordance with established policies, procedures, and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate in inventory cycle activities.
• Move material using appropriate material handling tools and equipment, including by hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management related to customer service, merchandising, and handling of products.

Requirements

• Proven knowledge and experience with horses and tack.
• Knowledge of retail floor sales techniques.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.
• Ability to work as part of a team.
• Exposure to visual merchandising and product placement techniques is desired.

Qualifications

High School Diploma or GED is preferred, not required.

Other Requirements

• Must be able to work the majority of the shift standing.
• Must be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels, and reconstruction projects.