Hardside Sales

About the role

Full-time or part-time position providing direct customer service and support by selling merchandise on the sales floor, assisting with customer carry-outs, stocking and restocking. Specializes in automotive, electrical, plumbing, housewares, power equipment, agricultural (non‑clothing) merchandise.

Responsibilities

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet‑jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Skills/Experience:

• Must have proven knowledge and experience with horses and tack.
• Must have knowledge of retail floor sales techniques.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.
• Ability to work as part of a team.
• Exposure to visual merchandising and product placement techniques is desired.

Education/Certification:

• High School Diploma or GED is preferred, not required.

Other Requirements:

• Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.