Hair Stylist | On Call

About the role

The AAA Four Diamond-rated Omni Boston Hotel at the Seaport is a dynamic hub and landmark in the heart of Boston's bustling Seaport District, with easy access to South Station, the harbor, and Logan International Airport (BOS). The property features 1,054 well-appointed rooms, many with floor-to-ceiling city and harbor views, seven distinct dining experiences, a luxe day spa, a year-round heated rooftop pool and hot tub, and over 100,000 square feet of flexible function space hosting major meetings and conferences daily.

This position welcomes guests and assists them into the Salon, performing hair spa services in the manner trained by The Spa. All efforts are directed toward guest satisfaction, the achievement and maintenance of Omni standards, and profit maximization.

Pay

Hourly rate of pay for this position: $14.47 plus commission.

Responsibilities

• Provide the very highest quality in terms of service and professional concept.
• Educate guests regarding home maintenance and the benefits of additional services.
• Begin and end hair services at the published time and ensure correct procedures of all services are being followed at all times.
• Ensure all equipment, products, and linens are fully stocked on a day-to-day basis at your work station.
• Maintain acceptable level of cleanliness of equipment and work stations as required by state law and licensing.
• Set up your service area according to procedures and dispose of laundry on a timely basis.
• Relay with confidence product and service benefits to clients.
• Participate in all coaching, salon, and company meetings as required.
• Encourage and build mutual trust, respect, and cooperation among co-workers.
• Treat co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Required state license and certification.
• 2 years' experience and training in a similar position in the hotel/resort/guest service industry.
• Ability to stand for several hours.
• Must be extremely customer focused.
• Must have a flexible schedule including evenings, weekends, and holidays.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels.
• Must be passionate about providing warm, engaging, and personalized service.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills.
• Candidate must be comfortable speaking to guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Skills

• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure

Physical Requirements

• Interior of the hotel and spa with exposure to extreme temperature.
• Ability to stand/walk for extended periods of time.
• Ability to bend, reach, and lift and carry up to 20 lbs.
• Exposure to hazardous cleaning chemicals.