H6700 SLOT TECHNICIAN TC

Key Responsibilities And Performance/Behaviors

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge of IMGR&C products and services.
• Provides guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.

Performance

• Meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C.
• Makes suggestions to improve performance.

Behavior

• Maintains IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats other with respect in all situations.
• Treats guests with respect in all situations.
• Treats other team members with respect in all situations.
• Speaks positively about guests, other team members and our business in all situations on and off property.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.
• Must be able to obtain and maintain a gaming license.

Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Repairs malfunctioning slot machines.
• Operates electronic test equipment as required to facilitate repairs.
• Uses small tools to effect installation and repair of slot machines and other equipment.
• Prepares records and reports describing types of repair work and preventive maintenance performed.
• Replaces defective components or repairs defective wiring after testing.
• Cleans slot areas as required.
• May have to perform other duties as assigned.
• Adheres to all regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure.
• Must be able to obtain and maintain a gaming license.

Supervisory Responsibilities

None specified.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High school diploma or general education diploma (GED).
• Electrical/mechanical experience relating to diagnosing, troubleshooting component failures on comparative equipment; or two years related experience and/or training; or equivalent combination of education and experience may be substituted.
• An aptitude test may be given to test knowledge, skills and ability.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Physical Demands

• While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use hand held communications devices.
• The team member must occasionally lift and/or move up to 50 pounds.
• The team member must be able to stand for several hours.

Work Environment

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guest.
• May be subject to high stress environments.