H6440 HOTEL HOUSEMAN

About the role

The Houseman reports to the Executive Housekeeper, Housekeeping Manager, and Housekeeping Supervisor. They supervise no one.

Key Responsibilities and Performance/Behaviors

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to find information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Respond to obstacles; find new ways to reach desired end results.
• Act and take charge in absence of guidance to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support achievement of Quality Goals; "Do it right the first time."
• Protect and preserve property of IMGR&C; keep all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Make suggestions to improve performance.
• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Speak positively about guests, other team members, and our business in all situations on and off property.
• Treat guests and other team members with respect in all situations.
• Meet IMGR&C Appearance standards.
• Support IMGR&C reputation and image in all situations, on and off property.
• Attend all Marketing Special Events and Concerts.
• Provide information others need to succeed, in time for them to use it.
• Share with next shift the information needed for them to succeed.
• Listen to others without interruption; act on their feedback when possible.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Put success of team ahead of personal success.
• Help other team members succeed without being asked.
• Resolve conflicts between individuals.
• Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.

Essential Duties and Responsibilities

• Sweep and mop entry floors.
• Clean entry glass doors.
• Dust and clean baseboards, ceiling, and floor vents.
• Clean ash urns, take out cigarette butts and trash.
• Empty and clean trash cans inside and out.
• Vacuum stairs and hallway carpets and dust and clean stairway rails.
• Clean hall doors and windows, wipe window sills.
• Check hallways for marks and smudges and clean any marks and smudges.
• Clean and dust hallway furniture.
• Clean and vacuum guestroom area elevators, clean threshold and tracks of elevators.
• Mop and wipe soft drinks and ice cream machine rooms.
• Check and empty Housekeepers' vacuum cleaners.
• Retrieve dirty linen and trash from Housekeepers' carts.
• Keep Housemen's supply closets neat, cleaned, and stocked.
• Replace dirty or wet floor mats.
• Get supplies from purchasing, move heavy furniture for Housekeepers, strip rooms on heavy check-out days as needed.
• Perform other duties as assigned.

Supervisory Responsibilities

N/A

Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Ability to read and write to 8th grade level or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be Mescalero Apache Tribal preference; bicultural experience preferred

Physical Demands

The physical demands described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guests. May be subject to high stress environments.