H6300 LEAD COOK CASINO FOOD & BEV

Key Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Provide guests with directions or other venue information.
• Act as a liaison between guests and internal customers.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.

Qualifications

• High school diploma or general education degree (GED).
• Five years job-related experience in high volume cooking for a full production kitchen, two years of which is supervisory experience or a lead position.
• Must supply own work tools.

Physical Demands

• Frequently stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 100 pounds.
• Stand for several hours.
• Exposed to a second-hand smoke-filled environment.
• Exposed to biohazardous fluids such as blood and other body fluids.
• Subject to high stress environments.