H6280 RECEIVING CLERK

About the Role

Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. Ensures shipments are received by the proper departments.

Responsibilities

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Determines appropriate method of shipment.
• Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.
• Assembles wooden or cardboard containers or selects pre-assembled containers.
• Inserts items into containers, nails covers on wooden crates, and binds containers with metal tape.
• Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers.
• Posts weights and shipping charges, and affixes postage.
• Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
• Routes items to appropriate departments.
• Examines outgoing shipments to ensure shipments meet specifications ordered.
• Maintains inventory of shipping materials and supplies.
• Operates tier lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to storage or work areas.
• Adheres to all regulatory, departmental, and resort policies and procedures, and to the casino ICS.
• Must be able to obtain and maintain a Gaming License.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.

Performance & Behavior Standards

• Explains and demonstrates Hospitality Behaviors and Performance Standards.
• Understands where to get information needed to complete tasks to standard.
• Explains and demonstrates technical skills and behavioral values or standards needed to complete tasks.
• Takes ownership of problems and solves them when solutions may not be available.
• Requests help from others when needed to complete tasks or goals.
• Has complete knowledge of IMGR&C products and services and can communicate them to others.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical/operational SOPs and task lists.
• Responds to obstacles and finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal: “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C; keeps all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others and communicates to work together.
• Speaks positively about guests, other team members, and the business in all situations on and off property.
• Treats others with respect in all situations.
• Serves others and identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets or exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problems until they are solved.
• Meets IMGR&C Appearance standards and professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMGR&C policy for attendance and informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption and acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations where resort grounds or equipment do not meet IMGR&C standards to Supervisor or Manager.
• Puts success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team, and departmental meetings.

Qualifications

• High School Diploma or General Education Degree (GED) or six months to one year of job-related experience and/or training, or equivalent combination of education and experience.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Works in collaboration with other team members to achieve event goals, exemplifies teamwork.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, or hear.
• Must be able to use hand-held communications devices.
• Must occasionally lift and/or move up to 50 pounds.
• Must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

• Noise level in the work environment is loud.
• Exposed to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.