H6260 SPECIAL EVENTS COORDINATOR

Key Responsibilities And Performance Behaviors

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time”.
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Vision, Values, Hospitality Behaviors, and Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Professionalism Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C’s reputation and image in all situations, on and off property.
• Attendance Meets IMGR&C policy for attendance.
• Informs supervisor of future absences as far in advance as possible.
• Must be able to work Weekends, Holidays and be on call.
• Communication Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Reports all guest complaints and compliments to Supervisor.
• Reports all situations to Supervisor where resort grounds or equipment do not meet IMGR&C standards.
• Team Work Puts success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Cookout and execute Inn of the Mountain Gods Enterprise special events, including holiday decorating and event, VIP event decorating and property wide special events.
• Cookout and coordinate closely with Food & Beverage/Catering teams to ensure all event needs are met, including menu planning, service timing, and setup requirements.
• Source, communicate, and manage relationships with outside vendors such as décor providers, rental companies, and event service contractors.
• Aid in event logistics including timelines, layouts/vision boards, setup, breakdown and compliance with department standards.
• Maintain accurate inventory of event supplies, and storage areas; ensure all items are organized, properly stored, and readily available.
• Track and restock event-related products and materials as needed.
• Support the development and execution of event plans, ensuring alignment with marketing goals and brand standards.
• Prepare event documentation such as finalized BEO’s, vendor agreements, and post event summaries.
• Monitor event execution to ensure quality control and report any issues that may arise to the Promotions and Entertainment Manager.
• Provide on-site support during events, including evenings, weekends, and holidays as required.
• Adhere to all regulatory, departmental and casino policies and procedures, and to the casino Internal Control Structure.
• Must be able to obtain and maintain a gaming license.

Education and/or Experience Requirements

• High school diploma or general education degree (GED) Required.
• Three (3) years experience working with event coordination.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with AI platforms is a plus.
• Ability to lift and move event materials and supplies as needed.

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
• The noise level in the work environment is usually loud.
• The team member will be exposed to a second-hand smoke environment.