H6260 SPA ESTHETICIAN

Key Responsibilities

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge of IMGR&C products and services.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Supports achievement of Quality Goal; "Do it right the first time."
• Makes suggestions to improve performance.

Behavior

• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats other with respect in all situations.
• Speaks positively about guests, other team members and our business in all situations on and off property.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains guest confidentiality and professionalism at all times.
• Maintains IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.

Attendance

• Meets IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Communication

• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• Perform professional facial treatments, body treatments, exfoliation services, and waxing services in accordance with spa protocols.
• Evaluate guests' skin conditions and recommend appropriate treatments and home-care products.
• Educate guests regarding skincare regimens, wellness practices, and product usage.
• Maintain detailed treatment records and document guest preferences and service history.
• Prepare treatment rooms before and after each service, ensuring cleanliness and proper set-up.
• Sanitize equipment, tools, and treatment areas according to state and resort health regulations.
• Promote retail products and spa services to enhance the guest experience.
• Aid with inventory management and notify management of supply needs.
• Maintain knowledge of all resort amenities, services, promotions, and events.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Participate in training programs and continuing education opportunities.
• Adhere to all resort policies, procedures, departmental standards, and safety regulations.
• Maintain guest confidentiality and professionalism at all times.
• Perform other duties as assigned.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Acquire current N.M State Licenses.
• 2+ years' experience in spa services.
• Excellent communication and customer services skills.
• Friendly and Professional demeanor.
• Proficiency with skin care products application services and waxing highly desirable.
• Able and willing to work flexible schedule.
• High School Diploma or General Education Diploma (GED).

Physical Demands

• While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use hand held communications devices.
• The team member must occasionally lift and/or move up to 50 pounds.
• The team member must be able to stand for several hours.

Work Environment

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.