H6080 BAKERY COOK

About the role

Bakes breads, cakes, pastries, etc. For all outlets. Adheres to all regulatory, departmental and casino policies and procedures. Performs other duties as required.

Key Responsibilities and Performance/Behaviors

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
• Ability to provide guests with directions or other venue information.
• Ability to take ownership of problems and solve them when solutions may not be available.
• Ability to request help from others when needed to complete task or goal.
• Ability to have complete knowledge and can tell others of IMGR&C products and services.
• Ability to make suggestions to improve performance.
• Ability to act to protect and preserve property of IMGR&C.
• Ability to speak positively about guests, other team members and our business in all situations on and off property.
• Ability to treat others with respect in all situations.
• Ability to serve others.
• Ability to identify and communicate needs of guests and others.
• Ability to take quick action to serve others in a way that meets/exceeds their needs.
• Ability to identify ways to improve individual or team’s service to others.
• Ability to provide service outside job responsibilities if needed to help resort succeed.
• Ability to take ownership of guest problem(s) until it is solved.
• Ability to act to protect and preserve property of IMGR&C.
• Ability to make suggestions to increase team success and guest satisfaction to Supervisor or Manager.
• Ability to contribute ideas that support progress and success at shift, team and departmental meetings.
• Ability to put success of team ahead of personal success.
• Ability to help other team members succeed without being asked.
• Ability to take action to resolve conflict between individuals.
• Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Ability to report all guest complaints and compliments to Supervisor or Manager.
• Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Ability to contribute ideas that support progress and success at shift, team and departmental meetings.

Required Education and/or Experience

• High School Diploma or GED.
• Four years job-related experience and/or training.
• Equivalent combination of education and experience may be substituted.

Physical Demands

• Frequent standing, walking, using hands, to finger, handle or feel, reaching with hands and arms, stooping, kneeling, crouching or crawling.
• Talking or hearing.
• Using hand-held communications devices.
• Lifting and/or moving up to 50 pounds.
• Standing for several hours.

Work Environment

• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• The team member may be subject to high stress environments.