H5070 SECURITY OFFICER TC

About the Role

Responsible for ensuring security and safety for Resort and Casino guests and employees of Casino Apache Travel Center against fire, theft, vandalism, and illegal entry. The Security Officer maintains security over the facility during assigned shifts, escorts internal money transfers throughout the CATC or to external armored car facilities, and escorts customers and employees to ensure their safety.

Responsibilities

• Provides overall protection from, and elimination of, anything that may jeopardize the welfare and security of company assets, properties, guests/customers, and employees.
• Patrols the buildings and grounds.
• Safeguards the assets of the IMGR&C and CATC.
• Responds to radio and emergency calls as needed.
• Enforces gaming regulations included in the Internal Control Structure.
• Prepares accident and incident reports.
• Guards and transports chips, tokens, currency, and coins throughout the Resort facility.
• Collects and transports drop boxes to storage area.
• Maintains excellent customer relations at all times.
• Observes slot/gaming machine drop and performs card game and table game drop.
• Periodically examines doors, windows, and gates to determine that they are secure.
• Bans violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts.
• Periodically inspects equipment and machinery to ascertain if tampering has occurred.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police/fire department by telephone in case of emergency.
• Registers at watch stations to record time of inspection trips.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Performs janitorial duties and sets thermostatic controls to maintain specified temperature in buildings or cold storage rooms.
• Responds to medical emergencies.
• Regulates vehicle and pedestrian traffic at Resort entrance to maintain orderly flow.
• Adheres to all regulatory, departmental, and resort policies and procedures, and to the casino ICS.
• Works closely with other departments and maintains open communication with all employees.
• Stands/walks for extended periods while at post or on patrol.
• Must be able to obtain and maintain a Class III Gaming License.

Performance & Behavior Standards

• Explains and demonstrates Hospitality Behaviors and Performance Standards.
• Understands where to get information needed to complete tasks to standard.
• Explains and demonstrates technical skills and behavioral values or standards needed to complete tasks.
• Takes ownership of problems and solves them when solutions may not be available.
• Requests help from others when needed to complete tasks or goals.
• Has complete knowledge of IMGR&C products and services and can communicate them to others.
• Provides guests with directions or other venue information.
• Acts promptly, professionally, and friendly on all comments/complaints.
• Performance meets expected end results and standards in Key Responsibilities and operational SOP’s.
• Responds to obstacles and finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports the Quality Goal: “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C; keeps all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others and communicates to work together.
• Speaks positively about guests, team members, and the business in all situations on and off property.
• Treats others with respect in all situations.
• Serves others and identifies and communicates their needs.
• Takes quick action to serve others in a way that meets or exceeds their needs.
• Identifies ways to improve individual or team service to others.
• Provides service outside job responsibilities if needed to help the resort succeed.
• Takes ownership of guest problems until they are solved.
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance and informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with the next shift the information needed for them to succeed.
• Listens to others without interruption and acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations where resort grounds or equipment do not meet IMGR&C standards.
• Puts success of the team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team, and departmental meetings.

Qualifications

• High School Diploma or General Education Degree (GED); six months to one year of job-related experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Must hold a valid state driver’s license or be able to obtain one.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

• Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use handheld communication devices.
• Must occasionally lift and/or move up to 50 pounds.
• Must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

• Noise level in the work environment is loud.
• Exposed to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.