H5020 FLOOR SPECIALIST SUPERVISOR

About the role

The floor specialist supervisor oversees the daily activities of the floor care team to ensure all flooring surfaces – including carpet, tile, hardwood, laminate, and specialty surfaces – are clean, maintained, and restored to resort standards. This role provides hands-on support, schedules and trains team members, monitors quality, and ensures all equipment and chemicals are used safely and effectively.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Respond to obstacles; find new ways to reach desired end results.
• Act and take charge to respond to guest or internal customer needs in absence of guidance.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goals; "Do it right the first time."
• Protects and preserves property of IMGR&C; keeps all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.

Requirements

• Meet IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Work in collaboration with other Team Members to achieve event goals, exemplify teamwork.
• High School Diploma or equivalent required.
• 2 years or more of professional floor care experience; 1 year of more of supervisory or lead experience preferred.
• Experience with commercial facilities, hospitality, healthcare, or retail environments is a plus.

Qualifications

• Physical Demands: Frequently stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand-held communications devices. Occasionally lift and/or move up to 50 pounds. Stand for several hours.
• Work Environment: Loud noise, second-hand smoke-filled environment, exposure to biohazardous fluids such as blood and other body fluids, hostile environments with guests, high stress environments.