H&M Seasonal Sales Advisor - Great Lakes

About the role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit
  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team
• General Information
  • Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers
  • Team & Development: Retain and share your service, fashion and store operations knowledge and skills with colleagues; Follow all procedures, routines, and legal requirements in all areas of the store; Give & receive feedback with your colleagues to learn, develop & support each other; Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
  • Retail Operations/ Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; Operate fitting room and checkout areas according to best practice & processes; Contribute to a clean and tidy sales floor and back of house (including stockrooms); Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines; Ensure good stock levels with replenishment routines on sales floor; Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc); Support with opening and closing of the store; Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service-related industries.

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided