H&M Sales Advisor - The BLVD

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
• Engage with customers to offer personalized service and promote products.
• Share fashion trends, stories, and product information with customers.
• Promote and sell products while representing the H&M brand positively.
• Encourage use of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Support commercial or operational actions to meet sales targets.
• Stay updated on fashion trends, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow all store procedures, routines, and legal requirements.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses for role development.
• Complete garment care tasks, including unpacking, refilling, and steaming.
• Maintain fitting room and checkout areas according to best practices.
• Keep sales floor and back of house (including stockrooms) clean and tidy.
• Support garment presentation and maintain attractive merchandise displays.
• Ensure stock levels are maintained through replenishment routines.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal guidelines applicable to the role.

Requirements

• Passion for fashion and in-store customer experiences.
• Communicative, creative, curious, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a fast-paced, team-oriented setting.
• Customer service experience in fashion, retail, or related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, and a company-matched retirement plan.
• Paid leave programs and paid time off, including a community day for local service.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth opportunities and development programs.

Pay

Sales Advisors are paid an hourly rate of $14.00.

This role is hourly and non-exempt. Compensation may vary based on candidate qualifications and location.