H&M Sales Advisor - River Hills Mall

About the Role

As a Sales Advisor, you'll provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You'll use your fashion and product knowledge to inform customers and enhance their experience. You'll also contribute to garment refill, care, presentation, and maintaining a clean sales floor and back of house, collaborating closely with your store team.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, offering direct support.
• Engage with customers to deliver outstanding service and guide them through fashion trends, stories, and products.
• Promote and sell products effectively, actively encouraging use of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively during all customer interactions.
• Support commercial or operational actions to meet sales targets with the store management team.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share relevant information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in store operations.
• Give and receive feedback with colleagues to foster learning and development.
• Participate in onboarding, training, and courses relevant to your role and future development.
• Complete the full garment cycle: unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.

Qualifications

You should be passionate about fashion and customer experience, with a communicative, creative, and curious mindset. You thrive in a collaborative and dynamic environment and are motivated, flexible, decisive, and action-oriented.

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, company-matched retirement plan, paid leave programs, and paid time off (including a community day for local service).
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career growth opportunities and extensive development programs.

Pay

Sales Associates pay rate: $13.75 per hour.