H&M Sales Advisor - Poughkeepsie Galleria

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to offer personalized service, share fashion trends, and promote products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively during all customer interactions.
• Support commercial and operational actions to meet sales targets.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers.
• Share service, fashion, and operational knowledge with colleagues and participate in feedback sessions.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and organized sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines.
• Ensure stock levels are maintained through replenishment routines.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.

Qualifications

• Passion for fashion and in-store customer experiences.
• Motivated by delivering excellent customer service.
• Communicative, creative, curious, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a fast-paced, team-oriented setting.
• Customer service experience in fashion, retail, or other service-related industries.

Skills

• Strong fashion and product knowledge.
• Ability to engage with customers and promote sales effectively.
• Willingness to learn and share knowledge with colleagues.
• Attention to detail in garment care and store presentation.
• Flexibility and adaptability in a fast-changing retail environment.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day to serve your local community.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities.

Pay

Sales Advisors are paid an hourly rate of $16.50.

This job posting highlights key responsibilities and requirements but is not all-inclusive. Additional duties may be assigned at the company’s discretion. The pay range reflects H&M’s assessment for this role and location at the time of posting and may vary based on candidate qualifications.