H&M Sales Advisor - Mall Del Norte

About the Role

As a Sales Advisor you will provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You will use your fashion and product knowledge to give customers relevant information for the best experience, work on garment refill and care, maintain presentation, and contribute to a clean and tidy sales floor and back‑of‑house while collaborating with the store team.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and engaging customers in conversation.
• Guide customers through fashion trends, stories, and products across all store areas.
• Effectively promote and sell products, including the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent the H&M brand positively in all customer interactions.
• Support commercial and operational actions to reach sales targets with store management.
• Stay up‑to‑date with fashion scenes, trends, styles, brands, competitors, and influencers, and share relevant information with customers.
• Retain and share service, fashion, and store‑operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in the store.
• Give and receive feedback to learn, develop, and support teammates.
• Participate in onboarding, training, and development courses.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor, back‑of‑house, and stockrooms.
• Support garment presentation, execute visual and commercial guidelines, and keep merchandise displays attractive.
• Ensure good stock levels through replenishment routines on the sales floor.
• Follow best practices for in‑store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with opening and closing the store.
• Adhere to health & safety guidelines and applicable legal requirements.

Qualifications

• Passionate about fashion and motivated to deliver great customer experiences.
• Communicative, creative, curious, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative setting that can be applied to this role.
• Customer‑service experience in fashion, retail, or other service‑related industries.

Benefits

• Staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Inclusive workplace that encourages authentic self‑expression.
• Global talent community with unlimited career growth opportunities.
• Comprehensive benefits including health insurance, wellness and family support programs, company‑matched retirement plan, paid leave, and a community service day.
• Opportunities to express personal style through employee discounts.

Pay

Hourly, Non‑Exempt position. Pay Rate: $12.75 per hour. Compensation may be adjusted based on candidate qualifications.

Company Description

H&M is a fashion brand offering the latest styles, designer collaborations, and affordable wardrobe essentials. The business model focuses on fashion and quality at the best price in a sustainable way.