H&M Sales Advisor- Downtown Palm Springs
for headings, - for lists,
for prose.
We need to parse the job description and extract relevant content.
Let's read the description:
"Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customersTeam & Development Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour** *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers. If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions. When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice. We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice."
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour** ..." but we need to preserve pay if present. The posting includes "Compensation: Sales Associates Pay Rate $17.50 per hour". That's pay info. Also benefits info later: "Benefits: We offer all our employees at H&M Group attractive benefits..." So we need Benefits and Pay sections.
We also have "Schedule"? Not present. So we should not create Schedule section.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay.
We need to decide what goes where.
The description includes "About the Role" paragraph at start: "As a Sales Advisor, you'll be responsible for providing excellent customer service..." That's about the role.
Then "A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*" then bullet list (though not formatted as bullet). That's responsibilities.
Then "General Information Fashion & Trend Awareness ..." etc. That seems like more responsibilities or requirements? It includes "Keep up-to-date with fashion scene..." etc. Could be responsibilities or requirements. Might be considered "Requirements" or "Skills". The posting also has "Qualifications Who You Are ..." which is qualifications.
Also "Why You'll Love Working at H&M" includes benefits info (but we have separate Benefits section later). That part includes values, CRGs, inclusive, global talent community, wellbeing, benefits, employee discount. That's benefits.
Then later "Benefits: We offer all our employees at H&M Group attractive benefits..." That's more benefits detail.
Thus we need to extract substantive content for each section.
We must not include boilerplate like EEOC, diversity statements? The instruction says remove EEO/equal-opportunity boilerplate. The "Why You'll Love Working at H&M" includes diversity statements: "We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization..." That's EEO boilerplate. Should be removed. Also later "Inclusion & Diversity: H&M is a part of H&M Group..." also boilerplate. Remove those.
Also remove "Company Description: H&M is a fashion brand..." maybe not boilerplate but could be considered generic; but it's substantive about company. Might keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company description is not necessarily boilerplate but could be considered generic; but it's substantive about the company. Might keep as part of "About the role"? However the instruction says "Prefer a few substantive sections over many thin ones." Could include company description in About the role or maybe a separate section? Not listed as allowed headings. Only allowed headings are those listed. So we should not create a section for company description. Could incorporate into About the role? But About the role already has content; we could add a sentence about company? Might be okay but not required. The instruction says preserve
for prose. We need to parse the job description and extract relevant content. Let's read the description: "Job Description About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customersTeam & Development Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour** *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question. Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers. If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions. When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice. We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Additional Information Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour** ..." but we need to preserve pay if present. The posting includes "Compensation: Sales Associates Pay Rate $17.50 per hour". That's pay info. Also benefits info later: "Benefits: We offer all our employees at H&M Group attractive benefits..." So we need Benefits and Pay sections. We also have "Schedule"? Not present. So we should not create Schedule section. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to decide what goes where. The description includes "About the Role" paragraph at start: "As a Sales Advisor, you'll be responsible for providing excellent customer service..." That's about the role. Then "A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*" then bullet list (though not formatted as bullet). That's responsibilities. Then "General Information Fashion & Trend Awareness ..." etc. That seems like more responsibilities or requirements? It includes "Keep up-to-date with fashion scene..." etc. Could be responsibilities or requirements. Might be considered "Requirements" or "Skills". The posting also has "Qualifications Who You Are ..." which is qualifications. Also "Why You'll Love Working at H&M" includes benefits info (but we have separate Benefits section later). That part includes values, CRGs, inclusive, global talent community, wellbeing, benefits, employee discount. That's benefits. Then later "Benefits: We offer all our employees at H&M Group attractive benefits..." That's more benefits detail. Thus we need to extract substantive content for each section. We must not include boilerplate like EEOC, diversity statements? The instruction says remove EEO/equal-opportunity boilerplate. The "Why You'll Love Working at H&M" includes diversity statements: "We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization..." That's EEO boilerplate. Should be removed. Also later "Inclusion & Diversity: H&M is a part of H&M Group..." also boilerplate. Remove those. Also remove "Company Description: H&M is a fashion brand..." maybe not boilerplate but could be considered generic; but it's substantive about company. Might keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company description is not necessarily boilerplate but could be considered generic; but it's substantive about the company. Might keep as part of "About the role"? However the instruction says "Prefer a few substantive sections over many thin ones." Could include company description in About the role or maybe a separate section? Not listed as allowed headings. Only allowed headings are those listed. So we should not create a section for company description. Could incorporate into About the role? But About the role already has content; we could add a sentence about company? Might be okay but not required. The instruction says preserve