H&M Sales Advisor Alexandria, VA

About the Role

As a Sales Advisor you will provide excellent customer service, welcome and guide customers through the store and omni‑channel experience, and actively sell H&M products. You will use your fashion and product knowledge to give customers the information they need for the best experience, handle garment refill and care, maintain a clean and tidy sales floor and back‑of‑house, and work closely with the store team to deliver an excellent customer experience.

Responsibilities

• Welcome and guide customers, supporting them with direct service and omni‑channel options.
• Engage in conversations to provide excellent service and promote fashion trends, stories, and products.
• Effectively promote and sell products, including the Hello Member loyalty app and in‑store sustainability initiatives.
• Support commercial and operational actions to reach sales targets with store management.
• Stay up‑to‑date with fashion trends, styles, brands, competitors, and relevant influencers, and share this knowledge with customers.
• Retain and share service, fashion, and store‑operations knowledge with colleagues; give and receive feedback.
• Participate in onboarding, training, and development courses relevant to the role.
• Complete the full garment cycle: unpack, refill, steam, and ensure proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor, stockrooms, and back‑of‑house areas.
• Support garment presentation, execute visual and commercial guidelines, and keep merchandise displays attractive and on‑trend.
• Ensure good stock levels through replenishment routines on the sales floor.
• Use in‑store omni‑channel services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.) following best practices.
• Assist with opening and closing procedures and follow all health & safety and legal requirements.

Qualifications

• Passion for fashion and a strong interest in H&M’s products.
• Motivated to deliver great customer experiences.
• Communicative, creative, curious, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Previous sales experience in a fast‑paced, team‑oriented setting.
• Customer‑service experience in fashion, retail, or related service industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
• Participation in the H&M Incentive Program (HIP).
• Comprehensive health insurance and wellness programs.
• Family support programs and a company‑matched retirement plan.
• Paid leave programs, paid time off, and a community day for local service.
• Access to Colleague Resource Groups for networking and community.
• Opportunities for global career growth within the H&M Group.

Pay

Hourly, Non‑Exempt. Pay Rate: $15.50 per hour.

Inclusion & Diversity

H&M values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability. The company is values‑driven, guided by seven unique values, and offers inclusive employee resource groups. H&M is committed to fair and unbiased recruitment processes and encourages candidates to be themselves at work.