GVRS Service Specialist, Grant Service Specialist III (NCS) - MONSE

This is a non-civil service position.

Pay

Salary Range: $67,687.00 - $117,791.00 Annually
Hiring Salary Range: $67,687.00 - $92,739.00 Annually

About the Role

The Service Specialist is responsible for providing targeted support and evidence-based interventions to youth and adults experiencing behavioral, emotional, academic, or social challenges. This role focuses on assessment, individualized service planning, crisis response, skill development, and collaboration with families, schools, community partners, and multidisciplinary teams to improve outcomes and promote long-term stability.

Responsibilities

• Conduct comprehensive assessments to identify behavioral, emotional, social, and environmental needs.
• Develop, implement, and monitor individualized intervention plans.
• Provide direct one-on-one and group interventions using evidence-based practices.
• Deliver crisis intervention and de-escalation support as needed.
• Collaborate with families, caregivers, educators, case managers, and community providers.
• Facilitate conflict resolution and restorative practices when appropriate.
• Track and document progress, maintaining accurate and timely case notes.
• Participate in multidisciplinary team meetings and case reviews.
• Connect participants to community resources and supportive services.
• Provide advocacy support within school, court, community, or social service systems.
• Maintain confidentiality and adhere to ethical and professional standards.

Requirements

• Bachelor’s degree in social work, Psychology, Counseling, Criminal Justice, Education, or related field (experience may substitute where permitted).
• 5+ years of experience working with at-risk youth, adults, families, or vulnerable populations.
• Experience providing crisis intervention and case management.
• Proficiency in Microsoft Office suite and database systems.
• Ability to work flexible hours, including evenings, weekends, and non-traditional hours.
• Valid driver’s license and reliable transportation (if community-based).
• Certification in Crisis Prevention Intervention (CPI) or equivalent.
• Experience working within school systems, juvenile justice, or community-based programs.
• Knowledge of local community resources.
• Lived experience relevant to reentry or community violence (where appropriate and aligned with agency policy).
• Bilingual abilities are a plus.

Skills

• Strong understanding of trauma-informed care and behavioral intervention strategies.
• Knowledge of crisis management and de-escalation techniques.
• Excellent communication and interpersonal skills.
• Ability to build rapport with high-risk or vulnerable populations.
• Strong documentation and organizational skills.
• Ability to build credibility and rapport with resistant participants.
• Ability to work independently and collaboratively.
• Strong boundaries and professional judgment in high-risk environments.
• Cultural competence and sensitivity to diverse populations.

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

Learn more about our benefits.

Additional Information

• Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening.
• All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.
• This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.