Gun Customer Service

About the role

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels. This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

• Delivering a Personalized WOW Customer Experience: Every customer interaction is an opportunity to exceed expectations. We focus on making every visit memorable, personalized, and impactful.
• Having a Team-First, Winning Mentality: We succeed together by supporting one another and celebrating team wins. Collaboration and unity drive our performance and customer experience.
• Learning and Adapting to Constant Change: We embrace growth, innovation, and feedback. Change is not a barrier—it’s a catalyst for improvement and excellence.
• Taking Pride in Our Work and Thinking Like Owners: Every task matters, and we take full responsibility for the results. Ownership means accountability, care, and drive to go above and beyond.
• Expecting Honesty and Integrity in All That We Do: Trust is the foundation of our relationships—with customers and with each other. We act with transparency, fairness, and respect at all times.

Responsibilities

• Greet all customers with a smile when entering and exiting the store.
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program.
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store.
• Treat merchandise with care, and bag purchases carefully and efficiently.
• Promote the Scheels Visa card and clearly explain all benefits.
• End each transaction by saying “thank you” to every customer.
• Process returns and exchanges for firearm purchases.
• Complete firearm background checks.
• Assist with Gun Room housekeeping.
• Ensure all ATF federal laws and guidelines are followed.
• Ability to execute technology-based processes for firearm and/or suppressor transactions.
• All other duties as assigned.

Education & Experience

The ideal candidate will have a high school diploma or general education degree (GED), and/or 1–3 months of cashiering experience.

Physical Requirements / Lifting Requirements

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Associate discounts
• Full health coverage—including medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off, holiday pay, maternity leave, and bereavement leave
• Additional leave benefits may apply based on your state of employment