Gulf Coast JCB - Parts Advisor

About the Role

At JCB, our Parts Advisor is the vital link between our customers and the parts they need to keep their equipment running. You’ll manage the entire parts lifecycle—ordering, tracking, distributing, and storing—while delivering outstanding service at the counter and ensuring inventory accuracy.

Responsibilities

• Order parts from preferred vendors, track arrivals, distribute, store, and promptly return damaged or unused parts.
• Handle all customer orders in line with company customer-satisfaction practices.
• Maintain parts inventory to support all products within the dealership; review monthly sales and profit performance with stakeholders to identify opportunities for increased profitability.
• Utilize the Dealer Management System (DMS) for inventory, recordkeeping, and parts information.
• Serve counter customers promptly and suggest at least one additional related item on every call (upselling).
• Communicate customer relationship issues—including complaints—to the General Service Manager, gather pertinent information, and suggest courses of action.
• Enter all parts sales orders promptly and correctly into the computer; print and ship orders daily, assisting coworkers as needed.
• Track incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
• Process parts returns the day received, check condition, and restock same day.
• Assist with filling field and shop technician part orders; check in work-order parts, label, and distribute immediately or store in an organized manner until needed.
• Analyze current inventory and perform spot-checks to ensure actual inventory matches computerized records; review backorders.
• Maintain a neat lobby display and counter work area to meet company appearance standards.
• Ensure all dealer parts targets and goals are met; maintain KPI information for tracking.
• Inspect all parts for damage, quality, and accuracy; return and re-order any damaged or incorrect parts.
• Comply with all dealer and OSHA safety rules, guidelines, and standards.
• Perform other related duties as assigned.

Qualifications

• Prior parts experience is a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred.

Skills

• Customer Oriented: Demonstrates concern for satisfying customers, addresses concerns quickly, and presents a cheerful, positive manner.
• Adaptability: Adapts to changing business needs, recovers from setbacks, and is open to new ways of doing things.
• Safety: Fully supports and follows safe work behavior, considering safety paramount in the workplace.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills; effectively applies them to resolve job-related challenges.
• Communication: Uses active listening, conveys information clearly, and ensures others are informed about developments, progress, or problems.
• Results Oriented: Maintains a sense of urgency, stays focused, and achieves tasks on time despite obstacles or unforeseen events.
• Credibility: Demonstrates responsibility, reliability, and trustworthiness; respects confidentiality and takes ownership of work quality and timeliness.
• Computer Skills: Strong computer skills with the aptitude to learn new programs.
• Organizational Skills: Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
• Customer Service: Personable, friendly demeanor with a solid customer service approach to both internal and external customers.
• Technical Understanding: Ability to read and understand repair instructions, written estimates, and work orders.

Physical Requirements

• Regularly required to remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stand, move, and/or walk.
• Frequently required to move and/or transport up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.