Gulf Coast JCB - Parts Advisor

Main Duties & Responsibilities

• Order parts from preferred vendors, track parts for arrival, distribution, store parts, and ensure the prompt return of damaged or unused parts.
• Handle all customer orders in keeping with company customer satisfaction practices.
• Maintain parts inventory to support all products within APO, review previous month’s sales/profit performance with key stakeholders to improve profitability, and utilize DMS for inventory, recordkeeping, parts information, etc.
• Serve counter customers or acknowledge promptly upon approaching the parts counter, suggesting at least one additional related item to each customer on every call (up sales).
• Communicate all customer relationship issues to the General Service Manager, including complaints, obtain all pertinent information before reporting, and suggest a course of action.
• Enter all parts sales orders promptly and correctly in the computer to print and ship the order. Ensure all parts orders are completed daily, assisting co-workers as needed.
• Track any incomplete order status (outstanding orders, backorders, and credits), follow up as necessary, and process parts returns the day received, checking for condition and ensuring they are stocked same day.
• Absorb and fill Field and Shop Tech part orders, check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
• Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
• Maintain a neat lobby display and counter work area to ensure company standards and appearance.
• Ensure all Dealer Parts targets/goals are met and maintain all KPI information for tracking targets.
• Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
• Inspect all parts for damage, quality, and accuracy. Return and reorder any damaged or incorrect parts.
• Comply with all Dealer and OSHA safety rules, guidelines, and standards.
• Perform other related duties as assigned.

Essential Job Competencies

• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Quickly and effectively addresses customer concerns or problems. Assures customers are willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Safety: Fully supports, encourages, and follows safe work behavior and considers safety a paramount importance in the workplace.

Job Specific Skills

• Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
• Uses active listening skills, conveys information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems, and plans through consistent, effective communication. Avoids surprises.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.

Essential Job Qualifications

• Prior parts experience a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred.

Necessary Knowledge, Skills, And Abilities

• Strong computer skills and aptitude to learn new programs.
• Exceptional communication skills, oral and written.
• Ability to read and understand the basics of repair instructions, written estimates, and work orders.
• Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
• Personable, friendly demeanor with a solid customer service approach to internal and external customers.

Physical Requirements

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stand and move and/or walk.
• Frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.