Guitar Technician (Luthier)

About the Role

A Repair Technician (Guitar) performs maintenance and repairs on customer-owned instruments, ensuring high-quality craftsmanship and customer satisfaction. You will service store inventory, complete warranty repairs, and assist in maintaining store gear while providing an excellent customer experience through technical expertise and friendly service.

Responsibilities

• Interact with customers to ensure positive experiences
• Service and repair guitars and other instruments
• Maintain store-owned equipment
• Complete warranty repairs
• Assist with additional store duties as needed

Requirements

• Skilled understanding of guitar repair techniques
• Customer-focused with strong communication skills
• Proactive with the ability to identify opportunities and resolve issues
• Willingness to learn product knowledge and sales techniques through certification programs
• Ability to effectively train others and share technical knowledge

This role emphasizes technical proficiency, customer service, initiative, and teamwork to support the store's mission of fostering musicians and enriching the music community.