Guitar Technician (Luthier)

About the Role

As a Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist with store inventory maintenance. Your focus will be on providing excellent customer service, ensuring high-quality craftsmanship, and supporting warranty repairs.

Responsibilities

• Interact with customers to ensure a positive experience
• Service instruments with high-quality craftsmanship
• Complete additional duties as assigned

Requirements

• Skilled understanding of guitar repairs
• Strong customer focus with the ability to connect genuinely and handle service issues
• Proactive initiative, quick learner, and capable of developing product and sales knowledge
• Effective training and communication abilities
• Preferred foundational knowledge of store products

Qualities for Success

• Customer-focused with excellent interpersonal skills
• Self-motivated with problem-solving abilities
• Passionate about music and craftsmanship