Guest Services/Traffic Attendant (Bilingual - English/Japanese)

About the role

The Guest Services and Traffic Attendant is responsible for creating a safe, organized, and welcoming arrival experience for residents, guests, and visitors at the hotel. This position provides assistance with luggage transportation, directs pedestrian and vehicle traffic in the porte-cochère and helps maintain a smooth flow of arrivals and departures while ensuring ADA accessibility and safety standards are followed.

Responsibilities

• Welcome guests and visitors upon arrival in a friendly and professional manner.
• Direct guests with luggage to the ADA elevator and discourage the use of escalators when transporting luggage or other large items.
• Assist guests with carrying luggage up and down stairs when appropriate and when safe to do so.
• Provide directions to building amenities, lobby areas, and other common destinations as needed.
• Maintain a visible presence at the entrance to assist guests and answer basic questions.
• Monitor vehicle traffic within the porte cochere to maintain an orderly and efficient flow of traffic.
• Direct arriving and departing vehicles to appropriate loading and unloading locations.
• Help prevent traffic congestion and bottlenecks by minimizing vehicle idling and encouraging drivers to move promptly after unloading.
• Ensure luggage drop-off occurs in the designated area adjacent to the ADA elevator whenever possible.
• Coordinate with valet, security, and building staff to maintain safe and efficient operations during peak arrival and departure periods.
• Promote safe pedestrian and vehicle movement throughout the front entrance area.
• Observe and report safety concerns, maintenance issues, or unusual incidents to the appropriate personnel.
• Maintain a professional appearance and provide exceptional customer service at all times.
• Assist with other guest service or operational duties as assigned.

Skills and Qualifications

• High school diploma or GED preferred
• Must pass HBM prescreen check
• Valid Hawaii Driver’s License required
• Fluency in English is essential; however, proficiency in English and Japanese, verbal, reading and writing, is highly preferred
• Ability to work outdoors for extended periods in varying weather conditions
• Ability to stand and walk for prolonged periods
• Ability to lift and carry luggage weighing up to 50 pounds
• Strong situational awareness and the ability to manage multiple tasks in a fast-paced environment
• Previous experience in hospitality, customer service, valet operations, or traffic control is preferred but not required

Benefits

• Competitive salary
• 401(k)
• Paid time off
• Holiday pay
• Direct deposit option
• More!

Pay

Hourly pay rate: $20.00 to $24.00

Schedule

Employment Type/Schedule: Full-time 7:00 AM - 3:30 PM or Part-time 3:00 PM - 7:00 PM

Location: Oahu, HI (Waikiki)