Guest Services and Traffic Attendant

Location: Oahu, HI (Waikiki) • Full-time & Part-time

About the role

Create a safe, organized, and welcoming arrival experience for residents, guests, and visitors at the hotel. Assist with luggage transportation, direct pedestrian and vehicle traffic in the porte-cochère, and help maintain a smooth flow of arrivals and departures while ensuring ADA accessibility and safety standards are followed.

Responsibilities

• Welcome guests and visitors upon arrival in a friendly and professional manner.
• Direct guests with luggage to the ADA elevator and discourage the use of escalators when transporting luggage or other large items.
• Assist guests with carrying luggage up and down stairs when appropriate and safe.
• Provide directions to building amenities, lobby areas, and other common destinations.
• Maintain a visible presence at the entrance to assist guests and answer basic questions.
• Monitor vehicle traffic within the porte cochère to maintain an orderly and efficient flow.
• Direct arriving and departing vehicles to appropriate loading and unloading locations.
• Help prevent traffic congestion and bottlenecks by minimizing vehicle idling and encouraging drivers to move promptly after unloading.
• Ensure luggage drop-off occurs in the designated area adjacent to the ADA elevator whenever possible.
• Coordinate with valet, security, and building staff to maintain safe and efficient operations during peak arrival and departure periods.
• Promote safe pedestrian and vehicle movement throughout the front entrance area.
• Observe and report safety concerns, maintenance issues, or unusual incidents to the appropriate personnel.
• Maintain a professional appearance and provide exceptional customer service at all times.
• Assist with other guest service or operational duties as assigned.

Requirements

• High school diploma or GED preferred.
• Must pass HBM prescreen check.
• Valid Hawaii Driver’s License required.
• Excellent customer service and communication skills in English.
• Ability to communicate effectively verbally, in reading, and in writing in English; Japanese preferred.
• Ability to work outdoors for extended periods in varying weather conditions.
• Ability to stand and walk for prolonged periods.
• Ability to lift and carry luggage weighing up to 50 pounds.
• Strong situational awareness and the ability to manage multiple tasks in a fast-paced environment.
• Previous experience in hospitality, customer service, valet operations, or traffic control is preferred but not required.

Benefits

• Competitive salary
• 401(k)
• Direct deposit option

Pay

$20.00 to $24.00 per hour

Schedule

• Shift 1: 7:00 AM – 3:30 PM
• Shift 2: 3:00 PM – 7:00 PM