Guest Services-Telephone Operator

Starting at $23/hr.- What You Will Be Doing Answer, record, log, and process all guest calls, requests, questions, or concerns.Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.Advise the guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line.Respond to special requests from guests with unique needs. Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.Follow up with guests to ensure their requests or problems have been met to their satisfaction.Dispatch bell staff or valet staff as needed.Dispatch shuttle calls for airport transportation.Answer calls within 3 ringsEducate incoming callers on hotel amenities and services available to them during their stay.