Guest Services Technician

About the Role

Make a difference in our community and join the Homeless Services team! In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.

The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community. SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily (breakfast, lunch, and dinner), along with hygiene kits, access to showers and laundry, and outreach and engagement services from our staff.

In this role, you will work various shifts at our 24-hour facility on an as-needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.

About Our Team

Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth.

The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, and Permanent Supportive Housing.

Responsibilities

• Work proactively to help ensure the South Wilmington Street Center operates at its fullest potential.
• Assist homeless adult males in accessing support services, including group or individual interactions with a Social Worker.
• Monitor and support residents as they progress toward self-sufficiency and permanent housing.
• Coordinate and assist with daily operations of the facility, including meal services, hygiene kits, showers, and laundry access.

Requirements

The Basics (Required Education and Experience)

• High school diploma or GED.
• No specific experience required.
• Equivalent education and experience are accepted.

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working with the homeless population.
• Associate's Degree in a Human Services or equivalent field.
• Customer Service Experience.

Qualifications

• Ability to recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges.
• Ability to communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately.
• Ability to effectively use office equipment and technology, including Microsoft Office applications and CHIN.
• Ability to coordinate work, multitask, and adapt to changing priorities in a fast-paced environment.
• Ability to observe, monitor, collect, and record data; assess accuracy, validity, and integrity.
• Ability to work independently and complete tasks accurately with high attention to detail.

Pay

Hiring Range: $25.34 - $30.10 per hour.

Market Range: $25.34 - $30.10 per hour.

Schedule

Monday - Friday, 3:00pm - 11:45pm.

Location

South Wilmington Street Center, Raleigh, NC 27601.

Employment Type: Regular.