Guest Services Team Member

About the role

The Guest Services Team Member at SKYLAKE Adventures is the first friendly face and a trusted guide for guests exploring our destination. You'll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.

Responsibilities

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency.
• Anticipate guest needs by observing cues and proactively offering assistance.
• Cookordination with other departments and team members to ensure guest requests are fulfilled quickly and accurately.
• Aid with ticket sales, wristbands, and rentals.
• Provide clear, helpful information about attractions, schedules, and SKYLAKE policies.
• Resolve guest concerns quickly and professionally, escalating issues when necessary.
• Provide accurate information about attractions, dining, and special events, tailoring recommendations to each guest’s needs.
• Resolve guest concerns with empathy and professionalism, ensuring a positive outcome that reflects SKYLAKE standards of excellence.
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols.

Requirements

• A genuine passion for hospitality and creating memorable experiences.
• Strong communication skills and the ability to connect with guests.
• Problem-solving abilities and a calm, positive demeanor under pressure.
• Experience in customer service, hospitality, or guest-facing role (theme park or attractions experience a plus).
• Must be professional, energetic, self-motivated, and have a positive attitude!
• Must be able to work in an outdoor environment with loud noises.
• Must be able to read, write, communicate, and follow safety instructions and procedures.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and good driving record.
• Ability to lift up to 50 pounds.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Outdoor work experience (optional but preferred).

Benefits

• Discounts on food, beverages, and retail items.
• An active, outdoor environment that keeps work fun and engaging!

Pay

This position is classified as non-exempt in accordance with applicable wage and hour laws. Pay is competitive and commensurate with experience.

Schedule

This position requires a flexible schedule, including nights, weekends, and holidays. Specific hours will be determined based on business needs.