Guest Services Team - JOEY Maple
About the role
As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness and professionalism to unmatched levels.
Responsibilities
- Greet guests warmly and enthusiastically immediately as they enter the restaurant.
- Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
- Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
- Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
- Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
- Thank guests for visiting as they depart the restaurant and inquire about their experience.
- Resolve guest complaints with a sense of urgency, poise, and good judgment.
- Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
- Follow all food and alcohol service and handling safety precautions and procedures.
Requirements
- 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
- Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
- Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
- Thrive in a dynamic, fast-paced work environment.
- Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.
Skills
- Successful employees at JOEY are genuine, warm, and caring.
- They value honesty and conduct themselves with integrity.
- They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
- They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
- They are passionate about quality and professionalism.
- They possess exceptional relationship building and communication skills.
- They encourage healthy and supportive competition within their team.
- They exude confidence, humility, and respect.
- They take pride in presenting a professional appearance and demeanor.
Benefits
- Career development, education, and growth opportunities.
- Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
- Discounted employee shift meals.
- 10% discount for self and guests on all food and beverages when visiting any JOEY location.
- Referral bonus program.
- Sales competitions and rewards.
About JOEY Restaurants
The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.