Guest Services Supervisor- Little Missouri, New Town,ND

Job Purpose

The Guest Services Supervisor responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. They also support the Front Office Manager in overseeing front desk operations and resolving guest issues.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote "preferred" guest program and provide recognition and benefits to all current members.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate, and efficient in taking reservations.
• Be friendly, thorough, accurate, and efficient in performing Check-ins.
• Be friendly, thorough, accurate, and efficient in performing Check-outs.
• Aid guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names.
• Be knowledgeable and helpful about the local area, the hotel, and hotel services.
• Handle messages, wake-up calls, mail, and faxes properly.
• Aid guests with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.

Qualifications and Requirements

• High School diploma or equivalent.
• Extensive knowledge of the hotel, its services and facilities.
• General knowledge of the city where the hotel is located and its attractions.
• Good communication skills, both verbal and written.
• Basic computational ability.
• Basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
• Must be able to speak, read, and write the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Must have finger dexterity to be able to operate office equipment.
• Must have the ability to work a flexible schedule including nights, weekends, and/or holidays.