Guest Services Supervisor

Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, the resort provides a dynamic and rewarding work atmosphere. Join our team and help welcome guests from all corners of the globe to Park City. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence, creating unforgettable vacation experiences, and supporting your career growth.

About the role

As Guest Services Supervisor, you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic while shaping the culture and performance of the Guest Services Department.

Responsibilities

• Oversee daily guest services operations including bell, shuttle, valet, and front drive areas.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem-solving skills to resolve issues and elevate guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Requirements

• 1-2 years of supervisory experience preferred.
• Excellent customer service and communication skills.
• Valid driver’s license with clean driving record for motor vehicle record check.
• Flexibility to work nights, weekends, and holidays.
• Must be at least 21 years of age.
• Able to lift 50 lbs.
• Physical stamina to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.

Westgate Resorts maintains a smoke- and tobacco-free workplace. Candidates must pass a background check, drug test, and demonstrate eligibility to work in the United States.

Pay

$21 per hour plus pooled tips. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Benefits

• Comprehensive health benefits (medical, dental, and vision coverage).
• Paid time off (vacation, sick, and personal time).
• Paid holidays.
• 401(k) with generous company match.
• DailyPay – access your earnings when you need them.
• Family-focused benefits (pregnancy, parental leave, and adoption assistance).
• Wellness programs.
• Flexible Spending Accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Loyalty program – exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• David A. Siegel Legacy Scholarship – up to $40,000 for team members’ dependents.
• Career growth and advancement opportunities.
• Community involvement opportunities.
• Highly discounted Epic Locals Ski Pass (while supplies last).
• Free ski, snowboard, and mountain bike equipment rentals.
• Free garage parking.
• $2.00 meals in team member breakroom.