Guest Services Supervisor

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain a friendly and warm demeanor. Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key controls to maintain hotel security.
• Answer all guest inquiries in a timely and professional manner.
• Aid in training and cross-training of new hires and current employees on a regular basis. Attend meetings/training as required by management.

Qualifications

• Minimum of 2 years prior customer service experience preferred.
• General knowledge of bookkeeping and audit procedures helpful.
• High school diploma or equivalent combination of education and work experience.

Skills Required

• Leadership, problem-solving, and basic computer skills.
• Able to share knowledge and teach others to perform tasks.
• High-level customer service.
• Effective communication with guests and team members.
• Able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Paid Group Term Life Insurance for select positions, 50% shared cost short-term disability, and the option to purchase additional employee-paid life insurance.
• PTO Plan and 7 paid holidays to maintain work-life balance. Earned wage access program for quick access to your paycheck.
• Employee Assistance Program (EAP) and a sober support network, along with our commitment to being a recovery-friendly workplace, helping you thrive personally and professionally.
• Exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property-specific locations.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.