Guest Services Supervisor

Location: Charlotte Hall, 30007 Business Center Drive

Pay: $20/hour

Schedule: Monday - Friday, Day Shift / rotating weekends as needed

About the role

The Guest Services Supervisor oversees the daily operations of housekeeping, janitorial, and linen services to ensure a clean, safe, welcoming, and well-maintained environment for clients, staff, and visitors. This role involves supervising, training, coordinating workflow, and ensuring quality for hospitality services staff and/or contracted vendors.

Responsibilities

• Directly supervise housekeeping, janitorial, and linen services staff and/or contracted vendors.
• Assign responsibilities and monitor workflow to foster accountability, consistency, and high service quality.
• Conduct routine inspections of resident areas, offices, common spaces, and other assigned facility areas to ensure cleanliness and safety standards.
• Address environmental service concerns promptly and escalate operational issues as necessary.
• Serve as the point of contact for hospitality and environmental service-related concerns at the facility level.
• Establish staff schedules and assignments based on operational needs.
• Provide onboarding, orientation, coaching, and continuous performance feedback to hospitality staff.
• Conduct shift huddles, staff meetings, and individual check-ins to enhance communication, accountability, and staff development.
• Oversee linen inventory, supply management, and efforts to reduce loss.
• Collaborate with operational teams to support linen stewardship and environmental service initiatives.
• Work with contracted vendors to ensure service standards and scopes of work are met.
• Partner with Dining, Clinical, Administrative, Facilities, and Behavioral Health teams to maintain a safe and welcoming environment.
• Participate in operational meetings and quality improvement discussions as required.
• Provide updates to leadership regarding staffing, service quality, operational concerns, and performance metrics.
• Maintain discretion and confidentiality regarding all company information.
• Complete all required training as designated by the company and relevant accreditation/licensing entities.
• Perform other duties as assigned.

Supervisory Responsibilities

• Provide supervision, coaching, workflow oversight, and performance support to housekeeping, janitorial, and hospitality services staff.
• Assist with oversight of contracted environmental service vendors.

Requirements

• High school diploma or GED preferred.
• Experience supervising housekeeping, janitorial, hospitality, environmental services, or related operational teams is required.
• Experience with contracted vendors or outsourced service providers is preferred.
• Background in healthcare, behavioral health, hospitality, residential, or similar service environments is advantageous.

Skills

• Strong leadership, coaching, and staff development capabilities.
• Knowledge of housekeeping, janitorial, hospitality, and environmental service operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to maintain cleanliness, safety, and operational standards in a dynamic environment.
• Capacity to manage multiple priorities and support workflow coordination.
• Strong attention to detail and follow-through.
• Proficiency in collaborating across departments and with contracted vendors.
• Commitment to professionalism, confidentiality, and accountability.

Employment Information

Candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.

CORE Values

• Integrity: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
• Dedication: Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve.
• Collaboration: A steadfast, team-focused approach; working together to achieve excellence.
• Passion: Genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Benefits

For full-time positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities