Guest Services Staff, Ballfields | Part-Time | Doggett Ford Park

Responsibilities

• Provide excellent customer service to all guests by maintaining a friendly, professional, and helpful demeanor at all times.
• Accurately scan and verify tickets to ensure proper entry into the facility while maintaining efficiency during high-volume periods.
• Maintain an accurate count of guests entering and exiting the venue to support event operations and capacity management.
• Provide guest and event services, including greeting guests upon arrival, offering directions or assistance, and creating a welcoming environment.
• Enforce complex rules, policies, and safety regulations in a consistent, respectful, and professional manner.
• Remain attentive to guest needs and safety concerns, proactively identifying and addressing potential issues to ensure a safe and enjoyable experience.
• Assist supervisors and managers with operational tasks and event-related needs as required.
• Deliver excellent customer service to both internal team members and external clients, contributing to a positive and collaborative work environment.
• Demonstrate flexibility and willingness to complete additional tasks or responsibilities as assigned to support overall event success.

Qualifications

• High school diploma or equivalent required.
• Previous experience in sports, recreation, or safety-related roles is preferred.
• Familiarity with baseball and/or softball is strongly preferred.
• Capable of working both independently and collaboratively as part of a team.
• Strong verbal and written communication skills with the ability to interact effectively with guests and team members.
• Availability to work nights, weekends, and holidays as required by event schedules.
• Demonstrated understanding of and adherence to facility operating procedures and guidelines.
• Reliable attendance and punctuality are essential for this role.