Guest Services Specialist - Full Time - Evening

Responsibilities

• Answers incoming calls promptly and courteously, determining the appropriate destination and routing calls efficiently.
• Handles main hospital lines, emergency lines, physician answering services, and various hotlines.
• Responds to and manages emergency codes (e.g., Traumas, Fires, Disasters, Life Safety, Medical Alerts, Facility Alerts, Security Alerts, and alarms according to established procedures).
• Maintains communication systems and computer-based databases, troubleshooting issues, reporting malfunctions, and coordinating with technical staff.
• Maintains accurate records and documentation, including call logs, emergency reports, and database updates, and provides timely responses to inquiries.
• Monitors and responds to system alarms, reporting equipment malfunctions to the appropriate department.
• Provides information regarding patient location, visiting hours, hospital departments and services, on-call schedules, and directory assistance.
• Greets visitors, registers their arrival, and provides visitor credentials.
• Notifies units of families or significant others who have arrived to pick up discharging patients.
• May perform additional duties such as processing administrative requests and coordinating language interpretation services.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Customer service experience.
• Ability to multitask, prioritize, and work effectively under pressure.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.