Guest Services Specialist

About the role

This role is responsible for delivering exceptional customer service, answering calls, addressing customer questions and needs, and providing an overall welcoming environment.

Responsibilities

• Operate a multi-line phone system
• Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly
• Communicate with callers in an efficient manner, minimizing the time they are put on hold
• Keep written records of who is on hold
• Take detailed messages when a call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner
• Use the caller’s name whenever possible
• Handle customer complaints effectively and direct the customer if required to the appropriate manager
• Welcome visitors in a warm and friendly manner, and answer customers questions
• Keep detailed and accurate records of visitor requests and calls received
• Maintain the general office filing system
• Receive deliveries, sort, and distribute incoming mail
• Follow procedure for time clocks and ensures proper clocking in and out of work daily
• Maintain professional appearance and neat work area
• Take inventory of office supplies and refreshments, restock as needed
• Handle retail apparel sales
• Perform other job-related duties as assigned by management

Requirements

• High school diploma or equivalent
• Proficient in Microsoft Office, and data entry experience
• Multi-line telephone experience
• Professional appearance and disposition
• Fluent in English language
• Strong listening skills
• Excellent verbal and written communication skills
• Must be able to convey messages to employees clearly and quickly
• Detail oriented
• Problem solver
• Outstanding customer service skills
• Must be a team player, self-motivated
• Ability to multi-task

Benefits

• Health, Dental, and Vision coverage for employee
• 401K Plan
• Paid time off
• Paid training, growth opportunity
• Employee vehicle purchase plan
• Discounts on products and services
• Long-term job security

Pay

$22 - $25/hr. depending on experience