GUEST SERVICES SENIOR AGENT (FULL TIME)
Job Summary
Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents.
Essential Duties and Responsibilities
- Assign duties to Front Office employees to ensure completion of shift duties.
- Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations.
- Maintain communication logs with staff and managers.
- Maintain adequate supplies and functional equipment at the Front Desk.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Performs other duties as assigned.
BENEFITS FOR OUR TEAM MEMBERS
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Pet Insurance
- Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Qualifications
Prior customer service experience required. Must be able to stand for long periods of time.
Fixed Pay Rate
$15.00 per hour.
Company Information
Crothall Healthcare, a Compass Healthcare company, offers specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.
Equal Opportunity Employer
Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.