Guest Services Representative (Usher)

Part-time, non-exempt position with event-based work schedules including nights and weekends. Ideal as a second job or for retirees and students.

About the role

Under the direction of the Guest Services Supervisor, the part-time Usher is responsible for greeting and assisting guests, ensuring smooth crowd flow, and handling ticket-related tasks to create a seamless and enjoyable experience for Allen County War Memorial Coliseum event attendees.

Responsibilities

• Greet and welcome event attendees with a friendly and positive demeanor.
• Provide information about the event, venue layout, and facilities.
• Assist guests in finding their seats and address any inquiries they may have.
• Monitor and manage crowd flow during entry, intermission, and exit periods.
• Ensure compliance with venue policies and safety regulations.
• Handle ticket verification and assist with any ticket-related issues.
• Direct guests to the appropriate seating areas and facilities.
• Collaborate with other event staff, including security, for coordinated efforts.
• Relay important information, such as announcements or schedule changes, to attendees.
• Address and resolve guest concerns or issues promptly and professionally.
• Maintain a general knowledge of the building and participate in all emergency procedures.
• Perform other duties as assigned.

Requirements

• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to remain calm and composed in high-pressure situations.
• Basic problem-solving skills.
• Punctuality and reliability.
• Physical ability to stand and move for extended periods.
• Previous customer service experience is a plus.
• Available to work events during the day, nights, weekends, and holidays.

Working Conditions

• Extended periods of standing, walking, and sitting throughout the day.
• Ability to lift up to 20 lbs.
• Proficient use of a two-way radio for communication.
• Exposure to typical office conditions and noise levels, as well as unique environments like concerts, motorsports vehicle exhaust, extreme sound and lighting conditions, and occasional exposure to extreme heat and cold.

Pay

Starting at $14.99 per hour, increasing to $15.59 after 90 days.

Schedule

Availability to work as needed for events, primarily during evenings and weekends; hours may vary.