Guest Services Representative RETURNING STAFF ONLY - Winter 26-27

About the role

Seasonal Welcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we're growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Position Summary: Perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations. Requires working weekends and holidays.

Responsibilities

• Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials.
• Sell daily lift ticket products as well as season long products, including parking, lockers and season passes.
• Answer phone and return calls on our Guest Service phone line.
• Balance cash and card transactions within the daily till and point of sale.
• Handle both positive and negative guest interactions with grace and composure; maintain a helpful and empathetic demeanor.
• Maintain strong knowledge of Schweitzer and all product offerings including village activities and special events.

Requirements

• Minimum age: 16
• Background check: Not required
• Driver verification: Not required
• Employment status: Full‑time or part‑time seasonal
• Education: English reading, writing and verbal communication plus basic math
• Experience: Previous guest service experience preferred

Skills

• License/Certifications: None
• Technical: Computer skills required; previous point‑of‑sale system experience, cash handling, 10‑key typing
• Physical capabilities: Able to stand/walk for a full 8‑hour shift
• Additional: Strong public relations and guest service background; ability to multi‑task in a fast‑paced environment

Benefits

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status: eligibility for full medical benefits, vacation time, and paid parental leave

Pay

Wage range: $14.00 to $16.00 per hour

Schedule

Requires working weekends and holidays; positions are full‑time or part‑time seasonal.