Guest Services Representative at Lake Mary Hospital

Department: LMH Guest Services | Status: Full-Time

Schedule

• Monday 11a-9:30p
• Tuesday 11a-9:30p
• Friday 5a-3:30p
• Saturday 5a-11:30a
• Monday 11a-6:30p
• Tuesday 5:30a-6p
• Friday 5a-3:30p
• Saturday 5a-3:30p

About the Role

Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds.

State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient.

• Center for Women and Babies
• Six state-of-the-art operating rooms
• Three catheterization labs with a dedicated interventional radiology and vascular lab
• Comprehensive cardiovascular care
• 16 ICU beds
• Observation unit
• Imaging
• Lab
• Orlando Health Scripts pharmacy
• Dining and café
• Chapel

Benefits

• Benefits package that begins on day one (Full-Time & Part-Time only)
• Flexible schedules
• Tuition reimbursement up to $5,000 a year
• Named BEST Place to Work for 6 years
• Unique opportunities for career advancement, leadership roles, and professional development as a new hospital

Responsibilities

Essential Functions

• Escorts guests to their in-hospital destinations as needed
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person
• Provides information to all hospital team members
• Responds to needs of guests/team members either on the phone or in person
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers
• Presents a professional image in dress, hygiene and communications skills
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Orlando Health policies and procedures

Other Related Functions

• Attends in-services/meetings as required
• Completes all mandatory education
• Assumes the responsibility for professional growth and development
• Other duties as assigned

Requirements

• High School diploma or equivalent
• Two (2) years of experience in a customer service setting